If you are a residential customer, payment is due within seven days of the date of your invoice. If you are a business customer, payment is due by the 20th of the following month. You can pay by:
We also accept credit card and debit card payments, either paid online, calling us over the phone or dropping in to our office.
Inspire Net Limited, ASB Bank
Please make sure you put your username as a reference in the particulars, otherwise we won’t know it’s your payment.
When your account is set up we automatically email you your invoice unless you have requested another option. If you need to check that we have your account details up to date, including the correct email address for you, give us a call on 0800 484363.
We are happy to email copies of any tax invoices you may need. Just let our Billing department know at email@example.com.
You can post your payment to:
Inspire Net Ltd
PO Box 4387
Palmerston North, 4442
A direct debit is an arrangement between you as our customer, and Inspire Net and the amount that is taken out of your account varies according to your monthly invoice.
You can download a Direct Debit form and conditions of authority here. Fill in your details and post it back to us at Inspire Net, PO Box 4387, Palmerston North. We then send it to the bank once we have completed our set up process.
To look at all your account details, click Login to your account at the top right of any page on the Inspire Net website. Enter your username and password, and click Login. On the resulting page, click Traffic History.
You can have a Clothed DSL connection if you have a standard physical phone line already to your premises (the cost to maintaining your phone line is incorporated into your monthly landline phone connection with your provider).
If you don't have a landline but still wish to use Inspire DSL, you would choose Naked DSL where the cost of the line is incorporated into your Inspire DSL connection. This is an additional $35.00 per month.
You can log into your account through our website. Use your username and password (or any of your usernames or passwords) and view your call history, as well as see your invoices for your phone account.
If you would like to discuss what plan you are on, or what you could change to, please call us on 0800 484 363.
If you are on our 20 hour dial up plan and use more than your 20 hours, you will be charged $1.20 per hour, we will send you an invoice for these when your account falls due. This invoice can be paid with a cheque, credit card, in cash at our office, or through direct credit. If you have a Direct Debit in place with us, the amount will automatically be paid from your account.
Yes, if you have a Dial Up or MetroLAN account we can “park” your account for up to 12 weeks. This takes effect from the end of the current billing cycle. We will store all your incoming emails, and nobody will be able to sign up with the same account name. Unfortunately we are unable to park a Inspire DSL account.
Remember to ring us on 0800 484 363 when you are back, to restart your account.